1. Introduction and Agreement

Welcome to IT Wiz Chris. By accessing our websites (itwizchris.com and business.itwizchris.com), booking an appointment, or engaging our technology support and consulting services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our websites or services.

2. Scope of Services

IT Wiz Chris expressly reserves the sole and exclusive right to determine the nature, scope, availability, classification, and delivery of all services offered under its business.

The services described in this document are illustrative and are not intended to constitute an exhaustive or permanent list of offerings.

IT Wiz Chris may, at its sole discretion and at any time:

• Introduce, define, redefine, modify, expand, limit, suspend, or discontinue any service.
• Determine which services it is willing and qualified to provide.
• Establish service-specific terms, conditions, requirements, limitations, and pricing.
• Determine the technical approach, methodology, tools, platforms, and resources used to deliver services.
• Decline requests, projects, or engagements that fall outside its capabilities, operational capacity, professional judgment, or business interests.
• Introduce new services or technologies as industry developments, client requirements, and business capabilities evolve.

No description, example, category, or reference within this document shall be interpreted as a guarantee that a particular service is available or will be provided.

3. Diagnostics, Fees, and Approvals

• Diagnostic Fees: Certain hardware or on-site evaluations may be subject to an initial diagnostic fee to identify the exact cause of a technical fault. If you approve the recommended repair or service quote provided by IT Wiz Chris, this diagnostic fee will be credited toward the total approved cost of labor/service.
• Cost Estimates: Estimates are provided to the best of our ability based on initial symptoms. If unexpected complications arise during troubleshooting or repair, you will be contacted for approval before any additional costs are incurred.
• Payment Terms: Payment for services, parts, and hardware is due upon completion of work unless prior commercial invoicing arrangements have been made in writing.

4. Data Backup and Liability Waiver

• Customer Data Responsibility: While IT Wiz Chris handles your equipment with the utmost care, technology repairs and data migrations carry inherent risks, such as failing storage drives, software corruption, or unforeseen hardware failures. You are solely responsible for backing up all critical data, files, and software prior to servicing.
• Data Recovery Limitation: Data recovery attempts are not guaranteed. IT Wiz Chris is not liable for any lost data, corrupted files, loss of revenue, or loss of use resulting from hardware failure, software failure, or service delivery.
• Pre-existing Conditions: IT Wiz Chris is not responsible for pre-existing hardware or software faults discovered during the course of diagnosis or repair.

5. Website Use and Intellectual Property

• Content Ownership: All content, text, code structures, graphics, logos, and design elements on itwizchris.com and business.itwizchris.com are the intellectual property of IT Wiz Chris unless otherwise noted.
• Permitted Use: You may view, copy, or print pages from our websites for your own personal or internal business evaluation of our services. You may not scrape, reproduce, redistribute, or commercially exploit our website code or content without explicit written permission.
• External Links: Our site may contain links to third-party tools or resources. We assume no responsibility for the content, privacy policies, or practices of any third-party websites.

6. Warranties and Limitation of Liability

• Service Warranty: We stand by the quality of our workmanship. Hardware repairs and configuration services include a 30-day workmanship warranty unless otherwise specified. This warranty does not cover new issues arising from user error, malware infections introduced post-service, or third-party hardware modifications.
• Limitation of Liability: To the maximum extent permitted by Ontario and Canadian law, IT Wiz Chris shall not be liable for any indirect, incidental, special, or consequential damages—including loss of profits, business interruption, or loss of data—arising out of or in connection with our services or website usage.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Chatham-Kent, Ontario.

8. Changes to These Terms

IT Wiz Chris reserves the right to modify or update these Terms and Conditions at any time. Changes will be posted directly to this page with an updated “Last Updated” date. Continued use of our websites or booking of services following any changes constitutes your acceptance of the revised terms.

9. Contact Information

If you have any questions regarding these Terms and Conditions or wish to get in touch, please reach out via:

• Phone: 226-296-1337
• Website Contact Form: itwizchris.com/contact